Return Policy

At Silver Lake Research Corporation, we strive to ensure that our customers are completely satisfied with their purchases. However, due to the nature of our products—specifically, single-use diagnostic tests—all sales are final. Please carefully review our return policy outlined below:

 

1. All Sales Are Final

Due to the single-use nature of RapidBacVet tests, we cannot accept returns or offer refunds once the product has been shipped. This policy helps us maintain the integrity and quality of our products, ensuring that all tests are delivered in optimal condition.

 

2. Damaged or Defective Products

We take great care in packaging and shipping our products to ensure they arrive in perfect condition. If you receive a product that is damaged or defective, please contact our customer service team within 7 days of receiving your order. We will work with you to resolve the issue promptly and may offer a replacement product at our discretion.

 

3. Order Cancellations

If you need to cancel your order, please contact us immediately at info@silverlakeresearch.com. We can only cancel orders that have not yet been shipped. Once an order has been dispatched, it cannot be cancelled or refunded.

 

4. Contact Us

If you have any questions or concerns about our return policy, please contact our customer service team:

Email: info@silverlakeresearch.com